Return / Exchange & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If for any reason you are not completely satisfied with your purchase, we will be glad to issue a refund, less shipping and handling. Refunds and returns are dependent upon safe return of the item's within 7 days. All returns must be accompanied by a copy of your original invoice. Please allow an additional 7-14 days for your refund to be applied to you original method of payment. Return items can also be exchanged for anything available on our website. Any items returned after 30 days are not acceptable, and will be sent back at the customer's expense.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Items can be returned for a refund or exchange with 7 days of the date of receipt. But the reason for returns caused by yourself(eg,size,color you choose), cannot be accepted. Returns can be sent back within 7 days upon receipt, all returned items must never been used and in new condition. All returned packages must be insured. You may require partnership with corporate business partners.
We will complete the order refund within 1-2 working days after receiving the return package.
For more information, please contact our customer service.
We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 7 days upon receipt. All return packages must be insured, exchanges will be sent out within 5-7 days once the return has been received.
Please submit your return or exchange request by email to [email protected] with the information requested below and we will send you the details on how to send the shoes back for refund or exchange, usually within 24-48 hours.
Return or Exchange:
Packages sending back to us as return/exchange must be post marked within 7 days from when your request has been approved.
please ask us for returning address, Don't simply ship them back to the original address,or refund won`t be successfully processed. Please email us the tracking number to [email protected] after you ship out.
Return: Buyer is responsible for shipping package back to us in original condition & packaging. After inspection we will credit your credit card acct in the amount the buyer paid for the shoes less standard shipping & handling fee.
Exchange: Buyer is responsible for shipping item back to us and paying for shipping & handling a new shipment back to the buyer. Returns and exchanges back to us must be posted marked within 7 days your request has been approved.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.